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DIRECTORS AGENDA
Day One
Sunday, February 27, 2011
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7:30 a.m. - 8:30 a.m.
Location:
Baltimore
1 & 2
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Registration Breakfast
Sponsored by: Dunkin' Donuts (dunkinbrands.com) |
| 6:00 p.m. - 8:00 p.m. |
Registration |
7:30 p.m. - 9:00 p.m.
Location: Prince
George's Exhibit Hall C
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Opening-Night Reception in the Exhibit Hall
Opening Night Reception Sponsored by: HMSHost (hmshost.com)
Exhibit Hall Sponsored by: AIRMALL USA (airmallusa.com)
Cocktails and heavy hors d’oeuvres served in the Exhibit Hall. Many new companies
will be exhibiting this year, many of which could be an exciting addition to your concessions mix. |
Day Two
Monday, February 28, 2011
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| 7:30 a.m. - 8:30 a.m. |
Continental Breakfast And Exhibit Hall Open
Exhibit Hall Sponsored by: AIRMALL USA (airmallusa.com)
Breakfast Sponsored by: AREAS USA (areasusa.com) |
8:30 a.m. - 8:45 a.m.
Location: Woodrow
Wilson Ballroom |
Opening Remarks
Opening Remarks and Keynote Speaker
Sponsored by: OTG Management (otgmanagement.com)
Introductory remarks by Pauline Armbrust, president and CEO of Airport Revenue News.
Opening remarks by Lynn Hampton, interim CEO for MWAA, and Paul Wiedefeld, executive director for BWI. Introduction of keynote speaker by Greg Principato, president of Airports Council International-North America. |
8:45 a.m. - 10:00 a.m.
Location: Woodrow
Wilson Ballroom |
Traveler Behavioral Changes
Daniel Levine, director of the Avant-Guide Institute. Learn about where consumer culture is headed and how powerful social trends will impact the traveling consumer. How will consumer trends and their related effects impact your passengers’ values and attitudes? What reasons do they need to buy, and how can you profit? |
10:30 a.m. - 11:30 a.m.
Location: Baltimore 3-5 |
Security Update
To what extent have U.S. investments in airport security paid off, and how could TSA approaches to security be improved? Jack Riley, vice president and director of RAND National Security Research Division, will discuss why the actual threat of a domestic terrorist attack is lower than commonly believed and how airports can better protect their facilities, improve the experience for the traveling public and save the federal government billions per year. |
11:30 a.m. - 12:30 p.m.
Location: Baltimore 3-5 |
Economic Forecast
John Heimlich, chief economist, ATA, will talk about the outlook for airlines in 2011 and the potential impact on airports. Find out whether the airlines expect their 2010 return to profitability to be sustained in 2011 beyond and what that might mean for airports and other aviation entities. |
12:45 p.m. - 2:30 p.m.
Location: Prince
George's Exhibit Hall C |
Lunch in the Exhibit Hall |
Day Three
Tuesday, March 1, 2011
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7:30 a.m. - 8:30 a.m.
Location: Prince
George's Exhibit Hall C |
Continental Breakfast And Exhibit Hall Open
Breakfast Sponsored by: ClearChannel AIRPORTS (clearchannelairports.com) |
8:30 a.m. - 9:30 a.m.
Location: Woodrow
Wilson Ballroom |
Customer Service
Keynote Speaker Sponsored by: InMotion Entertainment (inmotionstores.com)
Shep Hyken, customer service expert and best-selling author, will arm you with specific ideas, strategies and concepts to build the strongest possible relationships with your customers, clients and employees. |
9:30 a.m. - 10:30 a.m.
Location: Baltimore 1 & 2 |
One on One
Interact directly with Shep Hyken in this workshop. Ask him questions about what you learned from his presentation and get input from him about your specific customer service challenges. |
10:30 a.m. - 11:30 a.m.
Location: National
Harbor 3 |
Protect Your Airport
David Schwartz, director of the Support Sky Harbor Coalition, will reveal how his 501(c)(4) organization promotes PHX’s economic vitality to the community and protects it from attacks by disgruntled community groups who would otherwise thwart progress. |
11:30 a.m. - 12:00 p.m.
Location: Prince
George's Exhibit Hall C |
Coffee Break in the Exhibit Hall
Sponsored by: Dunkin' Donuts (dunkinbrands.com) |
12:00 p.m.- 1:00 p.m.
Location: National
Harbor 3 |
Technology Impacts
Christina Cassotis, vice president of SH&E, and Chris Davey of Sapient Nitro discuss how technology is impacting the passenger experience and how it will change terminal design, existing facilities, service delivery and concessions. |
1:00 p.m.
Location: Prince
George's Exhibit Hall C |
Lunch in the Exhibit Hall |
| 7:30 p.m. - 8:00 p.m. |
Registration |
7:30 p.m.
Location: Woodrow
Wilson Ballroom |
ARN Awards Banquet
Masters Of Ceremonies: Joseph DiDomizio, president & CEO of the Hudson Group and Susan Baer, director of aviation for the Port Authority of New York and New Jersey. |
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